BT accused of ‘bullying’ customers by pausing broadband in digital landline push
News Source
•Sat, 03 Oct 2026 07:00:52 GMT
📰 What Happened
BT is being accused of bullying customers over its shift to digital landlines. Campaigners say some broadband was cut off to push people to switch. BT denies the claim.
Telecoms firms must move most homes off old copper lines by the end of January. About 1.3 million copper lines still need to change.
🔍 The Backstory
The old phone network is being retired, the biggest change since analogue TV ended. Providers have sent letters and run ads. Still, many people have not upgraded.
Older people may find the switch confusing. Campaign group Silver Voices says it is hearing more complaints. The switch will change how millions of homes make calls.
🎯 Why It Matters
If your phone line is cut, you can lose internet and emergency calls. Vulnerable customers must not be pushed around to meet a deadline.
BT is being accused of bullying customers over its shift to digital landlines. Campaigners say some broadband was cut off to push people to switch. BT denies the claim.
Telecoms firms must move most homes off old copper lines by the end of January. About 1.3 million copper lines still need to change.
The old phone network is being retired, the biggest change since analogue TV ended. Providers have sent letters and run ads. Still, many people have not upgraded.
Older people may find the switch confusing. Campaign group Silver Voices says it is hearing more complaints. The switch will change how millions of homes make calls.
If your phone line is cut, you can lose internet and emergency calls. Vulnerable customers must not be pushed around to meet a deadline.