Burnham must remember: more regulation is not the best way to improve public services | Phillip Inman
News Source
β’Sat, 03 Oct 2026 15:00:02 GMT
π° What Happened
A Guardian column argues more rules are not the best way to fix public services. It looks at plans from Andy Burnham, who said he wanted to "rewire" the economy. Many of his reforms have been pushed back to the 2030s.
The writer says success should be measured by customer satisfaction. The column asks what good services should really look like.
π The Backstory
Public services like the NHS are under pressure across the UK. Politicians often promise reform but face delays and tight budgets. The column says change can happen now using knowledge we already have.
It points to economist Sir John Kay, who says organisations should focus on the people they serve.
π― Why It Matters
The NHS and other services touch everyone. How they are run decides whether ordinary people get the care and help they need.
A Guardian column argues more rules are not the best way to fix public services. It looks at plans from Andy Burnham, who said he wanted to "rewire" the economy. Many of his reforms have been pushed back to the 2030s.
The writer says success should be measured by customer satisfaction. The column asks what good services should really look like.
Public services like the NHS are under pressure across the UK. Politicians often promise reform but face delays and tight budgets. The column says change can happen now using knowledge we already have.
It points to economist Sir John Kay, who says organisations should focus on the people they serve.
The NHS and other services touch everyone. How they are run decides whether ordinary people get the care and help they need.