Telstra says Australians can 'feel confident' calling triple zero after outages – video
Guardian AU Business
•Thu, 09 Jul 2026 04:37:15 GMT
📰 What Happened
Telstra CFO Michael Ackland publicly assured Australians that they can 'feel confident' calling triple-zero emergency services, despite the network's major outage that disrupted emergency calls. He described the system as 'very robust' but acknowledged no system is immune to disruptions.
🔍 The Backstory
The Telstra outage was one of the largest in Australian history, affecting mobile networks, internet, regional trains, and triple-zero service. The company has faced intense scrutiny over its infrastructure reliability and emergency preparedness. Ackland's statement came as the company worked to resolve a secondary issue that continued to affect emergency calls even after the main outage was addressed.
🎯 Why It Matters
The reassurance from Telstra's CFO comes amid a crisis of confidence in the nation's telecommunications network. Restoring public trust in emergency services infrastructure is critical, especially as investigations into a potential death linked to the outage continue.
Telstra CFO Michael Ackland publicly assured Australians that they can 'feel confident' calling triple-zero emergency services, despite the network's major outage that disrupted emergency calls. He described the system as 'very robust' but acknowledged no system is immune to disruptions.
The Telstra outage was one of the largest in Australian history, affecting mobile networks, internet, regional trains, and triple-zero service. The company has faced intense scrutiny over its infrastructure reliability and emergency preparedness. Ackland's statement came as the company worked to resolve a secondary issue that continued to affect emergency calls even after the main outage was addressed.
The reassurance from Telstra's CFO comes amid a crisis of confidence in the nation's telecommunications network. Restoring public trust in emergency services infrastructure is critical, especially as investigations into a potential death linked to the outage continue.